Thursday, 1 March 2007

On the Stupid Table

Today was the great East of England consultation conference on Destination 2014, the draft strategic plan of CapacityBuilders (the quango set up to oversee the ChangeUp programme to improve voluntary sector infrastructure).

The plan has come in for widespread criticism, principally for being too close to government and for treading on the toes of established national groups such as NCVO and NAVCA. But CapacityBuilders deserve some credit for raising issues, and they do seem genuinely content to revise their draft plan.

So much better than the EU. I once attended a "consultation" event in Brussels to be told by someone from the European Commission that our job was to "sit and listen" and that nothing we said would lead to the proposals being revised and if we didn't like it, he suggested, "you can write to your local newspaper". He also said that if the European Parliament didn't accept the proposals, they would be resubmitted to Parliament "time and again" until they did. Ever since I have held a deep suspicion of the EU and of "consultations" in general.

So today I had fairly low expectations as I went to learn more about what is in store and to put in my two pennyworth. The event was held at Newmarket racecourse. Very plush. There were about 90 people attending divided between nine tables. After hearing introductory speeches, each table was asked to talk through some of the issues raised.

I am not sure who was responsible for the seating arrangements, but I will have to ask questions: due to some administrative cock-up, I was unfortunately put on the Stupid Table. There were people on my table who had not the slightest idea what “infrastructure” meant, people who thought that all voluntary groups by definition were infrastructure organisations, people who thought that private sector companies should be part of voluntary sector infrastructure. How did they get into the conference? What were they doing there?

Also at the conference were plenty of good intelligent people. At the coffee breaks I got to hang out with the cool kids and I did manage to have some useful exchanges.

Thankfully, there were one or two others who had also been misallocated to the Stupid Table. We were very discrete about it; we accepted out misfortune stoically and made a fair fist of things although it was very very hard work. But from the other tables, we heard the laughter and the animated discussions, and we all knew.

Home again

I arrived home about 5:00 pm and then worked through to about 8:00 pm trying to produce a first draft budget for 2007-08. I think I succeeded.

Meanwhile, Jackie had finished washing our quilt. It is absolutely beautiful and measures eight feet by eight feet; Jackie designed and hand-sewed it herself. It contains 2,500 hexagons held together with 200,000 stitches and it took Jackie a year to make. And something went badly wrong in the washing process. A disaster. Over the weekend, we will conduct a solemn post mortem to see if it can be saved.

Wednesday, 28 February 2007

Saud will soon be our new Connexions Personal Advisor. This morning I finally agreed a start date with him after waiting more than six months for his disclosure form the Criminal Records Bureau. Six months! Thank goodness he wasn't going to be doing anything important like supporting disadvantaged Muslim youth through their schooling.

Later in the morning, I installed the Volbase client on my PC and started looking at the data sets and configuration options, responded to some queries raised by our members, and met with Steve from the Watford Credit Union who will soon be our new neighbours.

In the evening I attended an excellent and thought provoking presentation on Watford's economic, social and envionmental performance. The statistics were a little bit "Heath Robinson" in places, but were telling nonetheless: poor health, pockets of deprivation, culturally diverse, many affinities with outer London boroughs.

Most worryingly, the statistics suggested that Watford is missing out on the Knowledge Economy burgeoning all around it.

Reading - I know you're interested

I completed reading my 1940 collection of British Political speeches and essays and then tackled Jon Ronson's Them (a rather unsatisfactory exploration of "extremists" throughout the world).

I quickly followed this with And Another Thing by Jeremy Clarkson - I suspect that a large proportion of his books are bought by people buying them as presents. And I am now reading the much more satisfactory Prize of all the Oceans by Glyn Williams - a seriously good account of Commodore Anson's extraordinary 1740 voyage around the world.

Tuesday, 27 February 2008

The early morning rain cleared and this morning's journey was ok. I spent most of the day beginning to tackle the ever-growing mountain of work with fast-approaching deadlines.

In between this, I managed to organise some updates to our website, get some technical corrections made to the website, and discuss some more major IT changes for the future.

Meeting with Sarah

Sarah is the senior Grants Officer at WBC and we had another very helpful meeting this afternoon to talk through the many things that are currently happening.

The biggest issues right now are the Compact and a cluster of issues that fall broadly under the umbrella of "community development".

Convenience or tyranny?

I received our latest "server usage report" which tells me that in four weeks I have received 800 e-mails and written 270. Projected over a year, that is about 10,000 incoming e-mails and more than 3,000 outgoing e-mails. Why?

How do you solve a problem like Maria?

The worst news today is that our volunteer Maria is leaving us having got herself a permanent job.

Over the past few months I have ruthlessly exploited Maria's skills and good nature. She has been a wonderful boon to WCVS and we will all miss her terribly.

Monday, 26 February 2007

Looming deadlines and Work-Life Balance

I am conscious that I have been taking things pretty easy for the past fortnight or so. Not banker’s-son’s-hours easy, but I have made some progress toward correcting “work-life imbalance” and I’ve restricted my working hours to no more than 45 hours a week. And now some key deadlines are looming ominously on the horizon.

Within the next few weeks I need to:
- finalise proposals for our 2007-08 budget;
- prepare recommendations for revitalising the Watford Compact;
- finalise our 2007-08 members pack;
- finalise our 2007-2010 Service Level Agreement with WBC;
- launch a new local forum;
- plan and timetable the 2006-07 audit;
- draft new financial regulations;
- begin the implementation Volbase.

Each of these tasks fills me with a certain amount of foreboding. Each would be a major task on its own. But to accomplish all within the next four weeks?

Delegate to who? Vanessa (Development and Training) has already taken on the task of drafting WCVS’s Risk Assessment. And Vanessa and Anne (Funding Advisor) are taking the lead in pulling together our second stage bid to Basis. And Sue (Office Services) is moving our bank acocunts to CAF Bank and drafting new financial procedures and systems. And Helen (Volunteer Centre) is taking an increasingly important role in relation to volunteering and the Local Strategic Plan.

In the short-term, I only know two answers to this problem: one is work and the other is failure. I know which I prefer.

It was the best of times, it was the worst of times …

At its best, the voluntary sector is a thing of breath-taking simplicity and beauty: exhilarating, collaborative, dynamic, open, practical, go-getting, goal-orientated, never-say-die, innovative, creative, ever-giving, cool, fizzing, etc etc.

But at its worst? At its very worst? Let’s be honest: it can be confrontational, parochial, selfish, secretive, conspiratorial, cultish, exasperating, delusional, disappointing, under-achieving, short-sighted, narrow-minded, ego-centric, status-obsessed, procedure-bound and downright pig-headed.

My job is to promote and strengthen the voluntary sector. I will not fight the voluntary sector’s corner come-what-may and I will not defend the indefensible.

Today, I have seen several aspects of the dark side of the voluntary sector. It is not edifying.

Everyone knows this to be the case. But sometimes it needs to be said. And now I’ve said it.

Sunflower

On a more positive note, this morning I had a very good meeting about the Sunflower Project with Alan Gough (Watford Borough Council) and Jeremy Alford (West Herts Police). Jeremy reported that as a result of the December meeting (hosted by WCVS), the Probation Service are contributing to the Sunflower Centres, and Dacorum District Council have decided to continue their funding.

This is excellent news. But we were all keenly aware that we now need to move forward and establish the Centres at the heart of the co-ordinated local response to Domestic Violence and Hate Crime. This will need further work.

Sunday, 25 February 2007

Budget realities

This morning I resumed work on WCVS’s 2007-08 budget. When I started this exercise back in the autumn, things did not look good. To be truthful, they looked pretty bad.

Since that time, we have agreed a contract with Connexions and we have had some good news from the Big Lottery and Watford Borough Council have confirmed their funding for three further years. So things are looking far, far better.

But despite these three major successes, things are still Not Good Enough. So today I carefully examined the three most vulnerable expense areas: investment in IT, staff training, and salary costs.

For any organisation, these are absolutely critical areas of future investment. But when expenditure exceeds income, what else can you do? There is always a fine line to be drawn between optimism and pessimism, between hope and fear, and between the present and the future.

Saturday, 24 February 2007

Today comprised a great shopping expedition and a visit to the library. What an exciting life I lead.

Friday, 23 February 2007

After spending 2-3 hours on WCVS business, I left home about 11:00 am to spend the rest of the day with my Mum sorting out more of Dad’s books. We collected together a shelf of his own writings divided between poetry, children’s stories, technical studies on libraries and librarianship (including translations into Japanese and Hungarian), local history and family history.

Despite his atheist beliefs, Dad had a great passion for church architecture, and his book collection on this was donated to St Ethelreda’s in Hatfield, books on the agrarian revolution went to the Mill Green museum in Hatfield, and film star biographies will be offered to the Palace Theatre in Watford. The rest will mostly go to charity shops.

The highlight of the day was discovering a first edition of Winnie-the-Pooh. Sadly it was not in good condition – some water damage, one torn page, and my sister Caroline has drawn on many pages with a thick blue crayon. Pure vandalism, but I don’t suppose she was old enough to know better and Dad wouldn’t have minded very much.

In the evening, Jackie and I relaxed with a curry and a bottle of wine.

Thursday, 22 February 2007

This morning, I spent lots of time with Helen - our Volunteer Centre co-ordinator. We talked through several projects Helen is engaged in, and how the VC services are organised.

In the afternoon, I met with Vanessa (our Development and Training Worker) to discuss several projects, including the possibility of her engaging in the Charity Evaluation Service's project to create Outcomes Super-Champions. The Charities Evaluation Service are an excellent body, but this is a classic example of the agenda being set by funding availability.

After talking through the options, Vanessa and I agreed that this is a project too far. The project requires that participants deliver fifteen two-day training events on "Outcomes". We might fill one or two events, but otherwise the demand for this training simply doesn't exist. We reluctantly turned down the invitation.

Wednesday, 21 February 2007

CapacityBuilders

Today was all about ChangeUp funding for Hertfordshire. I drove to Hitchin to collect Jacquie from North Herts CVS and the two of us headed off to Great Chesterford and the offices of COVER (Community and Voluntary Forum for the Easter Region).

COVER were hosting a meeting of all county Infrastructure Consortia to discuss how the latest tranche of ChangeUp funding should be distributed, and how it should be used.

The end result was a near unanimous decisions that the £672k should be divided evenly between the six counties and the one region. We will then each need to produce a strategic plan showing how the Infrastructure Consortia will respond to CapacityBuilders' Strategic Plan "Destination 2014".

We had a very useful presentation from CapacityBuilders explaning their retionale for how the money should be used. Three points struck me.

First, it was very useful comparing notes with other infrastructure bodies from around the Eastern region: there are so many different ways of skinnign a rabbit.

Secondly, it is much more civilised and effective for a funder to allocate money regionally, and then ask the key local voluntary bodies to advise on priorities. Contrast this to the weeks and weeks of effort that have been expended on producing competing bids to The Big Lottery fund.

Thirdly, CapacityBuilders are putting much pressure on the voluntary and community to engage with statutory sector planning forums etc. But what happens if the statutory sector planning forums exclude or marginalise the voluntary sector, as many do? Who puts pressure on them?

Tuesday, 20 February 2007

Non-competitive fundraising

This morning I met with Vanessa (Development and Training Officer) and Anne (Funding Advisor) to discuss a timetable etc for our second stage "bid" for BASIS funding from The Big Lottery.

We have got through the first "competitive" round in which our bid competed with other bids from our "sister" organisations. This is a particularly savage process; it is wasteful of resources and can be thoroughly destructive.

Anyway, we are now moving on to the "non-competetive" stage, when we need to reach planning and management standards set by The Big Lottery. This is a different type of pressure. We are pretty confident that our systems etc are all in place and things should run smoothly.

It is still a huge amount of work and we need to follow guidance and our BASIS grants officer has left and we need to identify a new point of contact to raise queries.

Website redesign

Our website has been slightly redesigned so the Home Page now shows both News items and forthcoming Events.

WBC Cabinet Meeting

In the evening, I gave a short presentation to Watford Borough Council's "cabinet" of senior councillors. They impressed me very much as people who were trying to "do their bit" to make their community a better place.

My presentation identified four areas where WCVS and WBC can work together:
- collaborating on the Local Strategic Plan and the Local Area Agreement;
- revamping the Compact and improving funding arrangements;
- improving Community Development;
- addressing Community Cohesion issues.

I was pleased to find that I was pushing at an open door and that WBC are keen to work collaboratively on these areas. We agreed to meet again shortly to agree Action points on each of the four areas I had identified.

This is very straightforward and is obvious mutual benefit. But throughout the country, and indeed within Hertfordshire, there are other local authorities in which relations with the local CVS are strained and unproductive. How hard can it be to talk?

Monday, 19 February 2007

Too innocent

The office was bustling this morning with Helen (Volunteer Centre co-ordinator) delivering another workshop for potential volunteers. Vanessa was off delivering some Trustees' training - part of our joint programme with Three Rivers CVS.

The morning's mail brought news that the regional Compact event scheduled for 5 March has been cancelled - apparently due to lack of interest. I found this rather disappointing. Maybe at just 45 I am still too innocent and optimistic and not yet sufficiently cynical. I must try harder.

A helpful conversation

At lunchtime, I met with Sarah Pinnock (WBC's Senior Grants Officer). There seemed to be an awful lot on which we had to update each other. And we last met less than two weeks ago!

The biggest items up for discussion were the LAA targets, the review of the Watford Compact, WBC funding decisions, community development, nad accommodation. But we also managed to touch on a large number of other issues.

Hot water

Safely back home, I found a final demand from a Debt Recovery company for Road Tax on a car I disposed of last summer. Of course I had notified DVLA but I had never received confirmation. I later got a reminder and spoke to DVLA on the telephone, but again I never got written confirmation. This was my mistake, assuming that DVLA employed competent and honest people - it seems they can't afford them. Even though I can still prove I disposed of the vehicle last summer, I still have to pay an £80 penalty. "Can't you check you're records to see the correspondence?" I asked.

"No."

"Then how do you know I didn't notify you?"

"If you had, we wouldn't issue a penalty notice, would we?"

You can't argue with logic like that. Especially not when DVLA's "Customer Relations" person then simply hung up on me after a final heart-felt: "yeah, yeah, we'll look into it".

I was cross. Should I just put it all down to experience? By writing a note to myself that the DVLA employs dishonest uncaring morons whose main purpose is to get as much of your money as possible? Do I really just want to put that down "to experience"?

But at least our gas leak was fixed so we had central heating and hot water - and didn't we make the most of it.

Sunday, 18 February 2007

In the morning, I retired to my little cold study preparing a presentation for Tuesday evening. I will be giving a short presentation to Watford's mayor and senior councillors on WCVS's role and our plans for the coming few years.

In the afternoon, Jackie and I visited my Mum. Partly just to visit and see she is ok. But partly to experience again the joys of hot running water and to get nice and clean.

Saturday, 17 February 2007

Today I took the first tentative steps toward getting our garden sorted out for the summer. I cleared away the blown-down fence and cut back some firs that were in danger of getting out of control.

There is nothing so relaxing as a hot bath (especially after a day in the garden) and I do not enjoy cold showers. So being without hot water was very unpleasant. But the absence of central heating was only a minor inconvenience. In the evening, we felt very virtuous wrapped up against the cold and making only a tiny(-ish) carbon footprint.

Friday, 16 February 2007

Most of today was simply a rapid succession of meetings and discussions:

- Roger (Millennium Volunteers) and Helen (Volunteer Centre) on a possible joint project;
- Maria (volunteer) about the Watford Observer;
- Laura (Watford Voluntary Transport Office) on funding and insurance;
- Priti (bookkeeper) on invoicing;
- Anne (funding advisor) on the Big Lottery;
- Sha-Lee (information worker) on data collection;
- Helen (volunteer Centre co-ordinator) on LAA targets;
- Vanessa (development worker) on the Safer Watford conference;
- Des and Farzana (Connexions) for a general review.

These meetings took me right up to 4:00 am. Between meetings I managed to deal with thirty incoming and fifteen outgoing e-mails, and take perhaps half a dozen telephone calls. I needed to lie down for a bit. Fortunately it was Friday and I got to leave the office at 5:00.

I arrived home to find that we had suffered a gas leak and there would be no heating or hot water all weekend.

Thursday, 15 February 2007

The journey in this morning was lovely; forty minutes only. The traffic has been good all week. I remarked on this to a Sue, who told me it was because of the schools' half-term; I had no idea so many children could drive.

Trust me, I’m a trustee

I enjoyed reading an article that our wonderful volunteer Maria had managed to have carried in The Watford Free. I’d seen the article on plain A4 paper, but everything looks so much better in newsprint. We managed to get a full page article featuring our trustee Ian Stageman promoting the need for more trustees in Watford. Wonderful stuff.

Everyone for themself

After just a day away from my desk and I had seventy e-mails to deal with - even after deleting thirty or so spam mails.

Quite a few mails were related to complaints that other CVSs in Hertfordshire have registered with the Big Lottery about their decisions on the Basis programme. I understand the frustration these decisions have engendered. The whole process has been fraught with difficulties and stress: it certainly seems that some wrong messages were given by the Big Lottery at some of their briefings. And there are some serious questions to ask of the Lottery, and of ourselves, about strategy and approach.

It seems that every CVS has written off to seek clarification of its own position, to fight its own corner and to complain about the rejection of its own bid. I understand this. People are fighting for their communities, and in some cases their jobs. The Big Lottery has not managed the process well and this has exacerbated tensions.

Would Watford CVS have acted differently? Yes. We would have wanted Herts CVSs to act together, exchange views and experiences, and reach a common agreed position. We would have wanted this position to be communicated to the Lottery Board in an agreed letter. We would have wanted to consider if Herts CVSs had any lessons to learn and if Herts CVSs should approach future funding rounds in a different way.

Disjointed action can send out the worst possible messages to our funders and criticising successful bids helps no-one. I fear the impression being given is of headless chickens who are easily cowed, easily divided and easily dominated.

Odds and ends

I had some helpful telephone conversations following up Tuesday’s One Watford meeting. I talked to Sue about getting our bank accounts moved to CAFbank. I talked to our accountants to try and get some Opening Balance queries resolved. I talked to Angelo about using an on-line database to meet some of our IT data collection needs. I talked to Laura about insurance arrangements for drivers on our volunteer transport scheme.

Community cohesion

At 4:30 pm I met with representative of the Indian Association, the African Caribbean Association, the Multi-Cultural Community Centre and the West Watford Community Centre. We had a very useful talk through some common problems and issues and reached some solid agreements on how to move forward together. I have great hopes for the future.

Wednesday, 14 February 2007

A day in and a night out

It is hugely useful to spend the odd day working at home. Today I made a few telephone calls and caught up on paperwork. Most significantly I completed the minutes of recent meetings of the Executive Committee and Voluntary Sector Alliance.

In the evening, Jackie and I went to the Green Room in WGC to see Ian Dury’s old band The Blockheads. I still can't understand how it is possible to see such amazing talent in local venues with a capacity of less than 200. What a treat: the Blockheads were simply fabulous and played for two hours non-stop. Such great songs, beautifully constructed. Chaz Jankel was just sublime. I could go on.

Tuesday, 13 February 2007

Connexions and the Common Assessment Framework

I arrived at the office early and had a final few discussions before the LSP meeting.

At 10:00 I met with Louise and Des and Farzana to discuss our Connexions contract. It was a very productive meeting and lots of things were clarified. Hertfordshire Connexions are piloting the Common Assessment Framework for 13-19 year-olds. This seems to be a national initiative to stop professionals asking 13-19 year-olds the same questions over and over again. Instead, they will only be asked once by one professional. I know what you’re thinking: more new technology … answers held on a master database … shared access … data protection … police computer state … But on this occasion: no. I am told that the answers will be recorded only on paper, and then sent to a central location for filing. So how will the answers be shared? Have I missed something?

Meanwhile, we have still not got clearance form the Criminal Records Bureau to employ Saud. It has now been over six months. He has got clearance to work for a local school so there is nothing sinister in his profile. It appears to be sheer bureaucratic incompetence.

One Watford – many questions


Helen and I left for the One Watford meeting at Vicarage Road, home of Watford FC. One Watford is the name of the group that oversees Watford’s Local Strategic Plan. The group is chaired by Mayor Dorothy Thornhill and apart from myself includes WBC’s CEO, the head of the local Chamber of Commerce, and senior representatives from Herts County Council, the Town Centre partnership, Watford Enterprise Agency, Watford Football Club, the Watford Observer, the Health Service, the Children’s Trust and others.

The “Guest Car Park” is as far as it’s possible to get from the Elton John Suite without actually being in a different county. Helen carried her box of promotional materials all the way, brushing aside my genuine (but not very forceful) offers of help.

The meeting itself went very well. Helen made some useful contacts and our presentation went well: we explained the LAA targets, lauded the voluntary sector, promoted the Volunteer Centres, all with Helen positively exuding professionalism. We were very well received and the presentation was followed by a lively debate. It’s difficult to see how it could have gone much better.

But there is a stumbling block.

Targets targets

A year into the LAA we are still struggling to identify baselines and targets. One LAA target agreed with the Government is for Hertfordshire to “increase volunteering”. So Hertfordshire conducted a MORI survey in June 2006 interviewing about 1,000 people across Hertfordshire and found that 14% of adults currently volunteer for two or more hours a week. The target agreed with the Government is that this should be increased to 17%. If the county achieves the target, it will earn a “reward” of £2.5m from central government. Deceptively simple.

The fact is that the targets have to be delivered at local level, within individual Districts and Boroughs. And here, the picture isn’t simple at all. There isn’t an even picture across Hertfordshire: some areas produced a baseline volunteering rate of 19% and others produced a rate as low as 6%.

And none of these rates had any statistical significance at all because the MORI survey was only designed to give any confidence across the county as a whole. And then the Government decided that the survey wasn’t even sufficient to give confidence across the county as a whole and more work was required. So there was a second “top up” survey of a further 500 people across the county. This reduced the volunteering baseline from 14% to 12%. And this has reduced the county-wide volunteering target from 17% to 15%.

But Watford’s own notional “baseline” was unaffected by the top-up survey and stayed at 6%. So is our target now 15%? Or is it 6% multiplied by 15/12? Or is it something else entirely?

The answer could be worth £2.5m to the county. But a year into the LAA, no-one can tell us the answer.

Doubtless this is something that will be addressed should Hertfordshire win “pathfinder” status for two-tier local government.

More on targets

A second presentation highlighted the problem with targets: it appears that the police operate under so many measures and targets that their effectiveness and efficiency is significantly impaired. And the measures and targets reveal little about the true efficiency and effectiveness of the police force. The story is the same in the Health Service and elsewhere. There is an obsession with counting things. This is unhelpful. And unhealthy. And very often suffers from the (nearly always fatal) flaw of being Not Thought Through.

Networking

As the meeting broke up, I had a brief talk with Jenny Tomley of John Lewis, who I still hope to lure onto our trustee body. I spoke at more length with Yasmin (from the Hertfordshire Police Authority) about the future of the Watford Sunflower Centre. We updated each other on recent discussions and developments and talked about potential future difficulties. This was very helpful.

Audentior awards

Back at the office, I finalised the WCVS’s nominations for Watford’s 2007 Audentior Awards. I have consulted with my staff and trustees, and with many individuals. I suspect that some of the nominations may be a little controversial but you can’t keep everyone happy and they are only nominations. I am sure WBC will make the right decisions.

I left the office about 8:00 pm. Jackie welcomed me home with dinner and a big hug. How lucky am I?

Monday, 12 February 2007

Office re-entry

I arrived at the office today a little before 9:00 am: my first day in the office for nearly a week.

The most pressing need was to complete preparations for tomorrow’s presentation. First, I spoke with Ann from Stevenage CVS – she had attended Friday’s meeting discussing LAA targets with Hertfordshire County Council and she updated me on progress: I was pleased that at last there appears to be some progress.

I also spoke with HCC direct and then Helen (our Volunteer Centre co-ordinator) and I spent an hour comparing notes and thoughts.

After this, I began drawing together the presentation but at 2:00 pm I had to adjourn to spend some time with Sue discussing WCVS’s accounting policies and procedures. We also discussed the new membership forms I’d mocked up and we made good progress. Then I tried to catch up on three days of e-mails including many that needed urgent responses. I did what I could.

Helen and I met again at about 5:00 pm. Then I spoke again with Andrew at Hertfordshire County Council and I am pretty happy that Helen and I will give a good account of ourselves tomorrow.

Pathfinder status

There has been much recent talk on the development of local government with both “unitary” authorities and “two-tier” authorities. Hertfordshire has applied to the government to become a “pathfinder” for two-tier government – becoming a model for others to follow. This is the most tried and trusted structure for local government and it’s nice that Hertfordshire has committed itself to this model.

But two-tier structures have to tackle new and strange projects such as Local Area Agreements and Local Strategic Partnerships. There is little guidance available and no centuries old tradition on which to fall back: we are all just making it up as we go along.

Sunday 11 February 2007

Jackie and I visited Mum to help sort out some of Dad’s countless books and papers: I never knew he had such an interest in the Pre-Raphaelites. We uncovered vast treasures of museum and church guides, and some first editions including several by the Armenian writer William Saroyan and The Road to Wigan Pier.

We spent the afternoon with Mum and she has immense dignity and a very positive attitude to the future.

In the evening, Jackie and I checked through a few boxes of books we’d returned with and then spent a very pleasant evening watching Foyle’s War, after which I started reading “Forever Freedom”, a 1940 collection of British political speeches and writings - good anti-Nazi propaganda.

Saturday, 10 February 2007

I had a visit today from a dear old friend, and then spent the evening relaxing with Jackie. In between I managed to spend a few hours planning the presentation Helen and I are to give to the One Watford group next week.

My beloved Tottenham Hotspur continue to be a source of great frustration. I wont bore you with further details but For Goodness Sake!

Still, Watford won again, which is nice.

Friday, 9 February 2007

Poor Ken

By early morning, the snow was disappearing fast but Ken still wasn’t happy: he just couldn’t understand.

I finished off the new draft membership forms and then visited my Mum to help her sort out some of Dad’s papers. I arranged to visit again at the weekend.

Trustees Together

By this time it was raining steadily and I headed off to the COVER offices at Little Chesterton on the Herts / Essex / Cambs border for a meeting of the Trustees Together group. Although still finding its feet a little, this group hopes to take a lead role co-ordinating trustee support and training across the East of England region. So far there are active participants from groups in Hertfordshire, Suffolk and Essex. Hopefully we will soon be joined by Norfolk, Cambridgeshire and Northamptonshire.

On the way, I was went slowly around a roundabout, just making sure I was heading in the right direction. A large lorry lost patience with me and impolitely forced me onto the M11 slip road. I didn’t panic as I still had time to reach the meeting and I assumed there would be another junction on the M11 after a few miles and I could turn round and come back. It turns out there are no other junctions on the M11 for a considerable few miles and it took me nearly 40 minutes to return. Then I failed to avoid a puddle and got so much water over my engine that the car stalled and I had to sit for more than 15 minutes waiting for the engine to dry out. I arrived late for the meeting, but everyone was very understanding.

We talked over progress on the myriad little projects we had each been engaged in. We also identified that there was some duplication of effort on trustee issues from the national bodies such as Volunteering England, ChangeUp, CapactiyBuilders etc. We agreed on the need to pull these together and take stock of the situation: Jonathan of SAVO said he would put together a partnership bid to Awards for All to fund a regional weekend school for trustees.

At the end of the meeting I had a very helpful talk with Jonathan about Local Area Agreements. Jonathan is the LAA lead in Suffolk for promoting volunteering and Suffolk is a year ahead of Hertfordshire in the process so there were lots of lessons to learn. All very helpful for putting together my presentation to the Watford group next week.

Thursday, 8 February 2007

Snowbound but prescient

Two weeks ago, I chose today as a day I’d work from home. It was a good choice as by 7:00 am about five inches of snow had settled. Ken, our decrepit cat was very disconcerted.

Our house lies at the bottom of a bowl-shaped depression and the two roads away from our house are possibly the steepest roads in Hertfordshire. Both were solid sheets of ice. But Jackie was determined to get to work and she wrapped herself up and after a quick kiss from me she strode off into the wilderness.

CapacityBuilders

Wiping a tear from my eye, I settled myself down and sorted my in-tray into a piles: a pile of stuff to read, a pile of stuff to pass on, a pile of stuff needing more work, and a pile to recycle. The reading pile looked most interesting: four back-issues of Third Sector, the CapacityBuilders strategic plan to 2014, several papers from WBC, and the interim report of the Third Sector Review. I had to get up to speed on this stuff so spent a quiet six hours reading and digesting everything. Overall, the CapacityBuilders strategy placed them worryingly close to being merely a government agency, and worryingly close to duplicating the work of established bodies - and potentially competing with them for funds. But I expect this will all work itself out in time.

Jackie managed to find her way into work and back – what a hero. But from a call to the office I gather that only three out of eleven people made it in for WCVS’s managing conflict course. The big question is do we offer a refund? On one hand: all WCVS staff and the trainer managed to travel in; Jackie made it right across WGC and back; we advised everyone who called that the course was going ahead and WCVS has incurred quite some costs. On the other hand, there was a bit of snow and a "severe weather warning" and doubtless people were advised not to travel unless it was “absolutely necessary”. I can remember when ... but what's the use?

CVS membership forms

In the evening, my biggest priority was to design a proper membership system and membership form following the decisions of my trustees last week. This turned out to be quite a task.

WCVS membership is around 150. We are inviting 400 Watford groups to join us free for 2007, and asking them to sign a bank mandate for future year membership fees. We have to use this mailing to sell ourselves and explain what we can do to help. The trouble is that we also need to collect data from groups (turnover, membership, spheres of interest, etc) to feed into our new Volbase database.

Without exception all existing membership forms I’ve seen (from WCVS and from other CVSs) are soulless bureaucratic and interrogative: they are the little brothers and sisters to the forms you had to fill out in the 1960s to apply for a visa to visit East Germany.

So I started from scratch, trying to make the forms as easy and attractive as possible. I’m not sure I succeeded, but I quite liked the end result.

This process also confirmed that we need to move fast now to open up our new bank accounts – people can’t sign a bank mandate to us if we can't give them the account details!

Wednesday, 7 February 2007

I spent a quiet and productive day catching up on some of the 1001 little jobs that needed doing. Most pleasingly, I finally worked out how to upload documents onto WCVS’s website.

Next, I issued all affected groups with a report on WBC’s final proposals for the future of voluntary sector leases. We secured some important concessions from WBC and I think we need to blow our trumpet a little bit. At the risk of sounding a bit precious we also need to recognise that WBC have displayed commonsense and flexibility too.

In the evening I completed Sean Martin’s history of the Knights Templar. It was mostly well written but it contained perhaps half a dozen of the worst written paragraphs I’ve ever read. After reading a description of one seige (possibly of Ascalon) I was still unclear as to whether the Templars were the beseigers or the beseiged. And I was equally unclear as to whether or not the fortified town actually fell. Do publishers no longer employ editors?

Tuesday, 6 February 2007

I first drafted out some correspondence (to Andrew Burt about targets within the county strategic plan) – this following my meeting yesterday with Helen (our Volunteer Centre organiser) and Fiona Brown of HCC.

I then travelled to Hatfield for a meeting of the Hertfordshire Infrastructure Consortium. This was my first meeting “in the Chair” and everything went swimmingly. Everyone was updated on the various ongoing projects, we resolved some long-standing thorny issue when agreeing HIC’s terms of reference, and identified a few issues on the horizon: funds for training; the status of the Hertfordshire Compact, the loss to illness of the HCC voluntary sector liaison officer, and the re-emergence of the PCTs after their reorganisation. It was also confirmed that Watford and Three Rivers CVSs were the only organisations in the county to go forward for possible funding under the Lottery's BASIS programme.

After the meeting, I talked briefly with Eliud and Maureen about securing Watford representation on the county-wide BME Menter group, and with Jane about possibly getting a community accountancy service into Watford, and then I dropped by to visit Carmen at the Welwyn Hatfield CVS. We compared notes and I gave her some advice on removing duplicated etc from the Value and Volumes database of local voluntary groups.

Monday, 5 February 2007

So this morning it was back to Watford for a busy day at WCVS.

9:00 am I met with Helen (Volunteer Centre organiser) and Fiona Brown of HCC to discuss the Local Area Agreement targets for volunteering in Hertfordshire. As I’ve written before, these targets present some serious problems for those in charge of the Hertfordshire LAA, and these problems seem not to be being addressed.

Next week, Helen and I are doing a presentation to the One Watford group. Fiona was as helpful as she could be, but there is still much work to be done. I must write to HCC before the weekend seeking clarification.

At 10:30 I headed off to Home-Start to meet with Vivienne who had kindly agreed to play guinea pig for WCVS’s new “health check”. This is designed to be a first benchmarking exewrcise before an organisation embarks on a quality assurance programme such as PQASSO. The exercise worked very well with Vivienne and took about 45 minutes. But Vivienne is already very conversant with PQASSO and QA issues: with someone less experienced (the people it’s designed for) it would have taken much longer.

I hurried back from Home-Start to meet with Michele Henington of WBC. She visited 149 The Parade to provide a rental figure for the offices soon to be occupied by the Watford Credit Union. Michele and I had a long-ish chat about the origin of the building and the future accommodation needs of WCVS and the voluntary sector in Watford.

After this, I met briefly with Vanessa. Then I went to our training room to try and get our TV and video working for a training event we have booked for tomorrow. Others had tried before me (Sue, Anne, Bobby) so I held out little hope and this turned out to be prescient. I discussed options with Anne and eventually sourced a new TV and video for £20. Anne agreed to drive off to collect them.

I then met with Helen again. First, we signed off her annual review. Secondly, we revisited Volunteer Centre procedures. Thirdly we began planning our One Watford presentation.

At 5:00 I went to the Multi-Cultural Community Centre to see something of their work and to meet with trustees of the Watford Racial Equality Council to advise on the next step in winding up the organisation.

I arrived back at the office about 7:00. In my absence, Anne had returned and set up the training room (thanks Anne!). I collected some papers for tomorrow’s meetings and headed home about 8:00.

Sunday, 4 February 2007

I spent the day visiting my daughter. Very nice.

Saturday, 3 February 2007

Following yesterday’s funeral, we were determined to distract ourselves today. This was accomplished via: Borders bookshop and coffee house, a visit to St Albans, a visit from our granddaughter, a Daily Telegraph crossword, a National Geographic documentary on the Dambusters, Al Murray, Leonard Cohen, the Kaiser Chiefs, three bottles of wine and two acoustic guitars.

Friday, 2 February 2007

The day of the funeral

Everything went very well. Mum was very pleased to see so many old friends: academics, librarians, local historians, archivists, neighbours, past neighbours and of course family. We were even joined by a professional glamour model and a Russian baron. About 65 attended and a similar number sent their best wishes including school friends from the 1930s, war comrades from the 1940s and professional colleagues from later years. All remembered Dad with great affection.

The coffin was drapped in the flag of the Royal Navy. We walked in to the chapel to the strains of Moonlight Serenade and the officiant (ghastly word) spoke to the text that Mum and I had prepared. We had worked in two of Dad’s favourite quotes:

Provided that one’s words and actions are guided by truth, sincerity, kindliness, hospitality and selflessess, the question of religion, faith or form of worship is immaterial. - E O Lorimer

My life belongs to the community, and as long as I live, it is my privilege to do for it whatever I can. I want to be thoroughly used up when I die, for the harder I work, the more I love. Life is no “brief candle” to me. It is a sort of splendid torch which I have hold of only for a moment, and I want to make it burn as brightly as possible before handing it on to future generations. – George Bernard Shaw

These weren’t abstract quotations: these quotes really represent how Dad lived every day of his life.

The highlight of the ceremony was my brother Bill’s reading of Henry Reed’s excellent poem The Naming of the Parts:

To-day we have naming of parts. Yesterday,
We had daily cleaning. And to-morrow morning,
We shall have what to do after firing. But to-day,
To-day we have naming of parts. Japonica
Glistens like coral in all of the neighboring gardens,
And to-day we have naming of parts.

This is the lower sling swivel. And this
Is the upper sling swivel, whose use you will see,
When you are given your slings. And this is the piling swivel,
Which in your case you have not got. The branches
Hold in the gardens their silent, eloquent gestures,
Which in our case we have not got.

This is the safety-catch, which is always released
With an easy flick of the thumb. And please do not let me
See anyone using his finger. You can do it quite easy
If you have any strength in your thumb. The blossoms
Are fragile and motionless, never letting anyone see
Any of them using their finger.

And this you can see is the bolt. The purpose of this
Is to open the breech, as you see. We can slide it
Rapidly backwards and forwards: we call this
Easing the spring. And rapidly backwards and forwards
The early bees are assaulting and fumbling the flowers:
They call it easing the Spring.

They call it easing the Spring: it is perfectly easy
If you have any strength in your thumb: like the bolt,
And the breech, and the cocking-piece, and the point of balance,
Which in our case we have not got; and the almond-blossom
Silent in all of the gardens and the bees going backwards and forwards,
For to-day we have naming of parts.

The coffin disappeared to the Fleet Air Arm anthem Wings over the Navy and we left the chapel to the sound of Monty Python’s Always look on the Bright Side of Life.

And then on to a very English sort of “wake”.

Thursday, 1 February 2007

Feeling better

I had a good night’s sleep and Jackie let me have a lie in – waking me at 7:45 with tea and a hot bath. Bobby again accompanied me on the journey and we listened to Nirvana Unplugged.

Sue called during the journey to say we still hadn’t received a letter from the Big Lottery. I arrived at the office at 10:00 am and immediately called up Fiona for her confirmation that our bid had failed. Fiona wasn’t available. I groaned and left a message for her to call back. I thought: “I can cope with failure, its hope I can’t stand” (surely there must be a grander origin to this quote than John Cleese).

Feeling much better

Fiona rang within just a few minutes. She said that we had made it through to the “second round”. I was rather slow to absorb this news saying, “Oh, that’s very nice”. I think Fiona was a bit disappointed, and felt obliged to cheer me up further by saying what a very good application we had put together. Eventually I mustered some enthusiasm and managed to say how happy I was and then to ask what “round two” actually meant: was our chance of being funded now one-in-four? Or one-in-eight? Fiona told me that provided we completed the business plan and everything was satisfactory, we would almost certainly receive funding for our new project. I was of course delighted but I know this didn’t communicate itself very well to Fiona.

Fiona told me that in future I would be dealing with another grants officer as she was off to do two years with Voluntary Service Overseas. I wished her well and suddenly felt that I was losing a close friend.

After putting down the telephone, I informed the other WCVS staff and everyone was delighted: the grant represents job security, a stable platform for growth, improved services for our members, and a significant advance for Watford. Why wouldn’t we all be delighted?

My next concern was to tell, or not to tell. I knew that Three Rivers CVS had been successful, but how had the other CVSs in Herts fared? A few quiet telephone calls revealed that south west Herts had swept the board in the county. Everyone else had drawn a disappointing blank. Lottery rules forbid any “publicity” about the award before the Lottery themselves issue a press release. Surely a private blog can’t count as publicity?

For the rest of the day, there were smaller things to deal with: a briefing from Steph for next week’s HIC meeting, a discussion with Andrew Burt about Herts Compact, a talk with Sue about Fire Safety, an e-mail exchange with Linda at the Disability Law Service about the intriguing web-site https://implicit.harvard.edu/implicit/, and preparations for the evening’s trustees’ meeting.

The trustees’ meeting went superbly. Of course trustees were buoyed by the news from the Lottery, but even allowing for this it was a remarkably well-run meeting. We agreed a new membership policy and I have acquired a new Treasurer - Sylvia from the Womens' Centre. Pam managed to complete the business in 75 minutes: it was a masterclass in the art of chairing.

Wednesday, 31 January 2007

I arrived at the office about 7:30 am with Brian who has come in to help fill a skip with rubbish.

I had some things I needed to run through before the 9:30 am Voluntary Sector Alliance meeting. The meeting had a good turnout and my presentation on WCVS’s strategic plan was well received. I highlighted our four key aims:
- making our services more accessible;
- being a “one stop shop” for local voluntary organisations needing advice and support;
- developing key strategic relationships;
- providing a “coherent development framework” for the local VCS.

People understood what we are trying to do and there was an intelligent discussion after the presentation. I proposed that the “informal” Voluntary Sector Alliance meetings evolved into more of a task-focused structure that acted as a sort of clearing house for voluntary sector strategies for quality assurance, carers, voluntary sector training, community cohesion, fundraising, community transport, and so on.

There was widespread support for the overall WCVS strategy. But there was also a consensus that the VSA should remain as a sort of informal “meeting place” for voluntary groups and that WCVS itself ought to co-ordinate the strategic development work recruiting specific interested groups as necessary.

I think this was meant to be a vote of confidence in WCVS. We will only find out for certain once I try to recruit “specific interested groups as necessary”.

At some point during the meeting, Bobby arrived and helped Brian fill the skip. After the meeting, I received an e-mail from Mary Green (CEO at Three Rivers CVS) about her lottery bid. Only on Monday I was urging Mary to prepare herself for (yet) another delay from the Big Lottery. What do I know? Well, I don’t know the fate of our Lottery bid yet. I called our Grants Officer at the Big Lottery (the lovely Fiona) but she said that she herself couldn’t access the information and I’d have to wait for the letter to arrive. I am eager to find out, but it seems I have to be patient a little longer: maybe the letter will arrive tomorrow. Fiona promised that if the letter doesn’t arrive tomorrow she will find out for us “one way or another”.

I suspect that Fiona does know the fate of our bid and simply didn’t want to tell us over the telephone because it was bad news. I do hope I am wrong.

Meanwhile, I received a letter from Home-Start confirming their cut in funding from Herts County Council. I called Vivienne there to offer commiserations. I also arranged a meeting with her for next week to pilot our mini “health check” process.

By 3:00 pm, the boys had finished loading the skip. We all drove off back to WGC and I took the train into London for my trustees’ meeting at the Disability Law Service. By the time I reached Whitechapel, I felt distinctly unwell and briefly considered returning directly to WGC. But I persevered and was rewarded by a very good meeting. DLS is a “niche” charity providing specialist legal advice and representation to disabled people and their carers. I learnt a lot about the problems DLS faces with the Lottery (Advice Plus) and changes to Legal Service contracts etc. Our usual chair, Joanne, was absent and in her stead I managed to complete all the business by exactly 8:00 pm.

But I now felt much worse. About 10:00 pm I arrived home and immediately felt much better. Then I saw the Spurs / Arsenal result and immediately felt much worse. Then Jackie fussed over me a bit and put me to bed and I felt better again.